Refund Policy

  • Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund (excluding shipping charges).
  • Return Processing: In order to return a product, you must contact us by email orders@vitalreleaf.com and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number.  You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
  • Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available.
  • Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.